VerboTV Refund Policy
Refund Policy
The Refund Policy at VerboTV explains the conditions for IPTV subscription refunds, payment eligibility, and customer responsibilities. This Refund Policy is intended to provide complete transparency before you purchase any subscription. We strongly recommend requesting a free IPTV trial before buying so you can evaluate our service, test device compatibility, and ensure it meets your streaming needs.
Free IPTV Trial
Before purchasing any subscription, we encourage customers to request a free IPTV trial. Testing the service allows you to verify:
Streaming quality
Device compatibility
Channel availability
Server stability
Overall performance
Using the free trial helps customers make informed purchasing decisions and reduces the likelihood of refund requests.
Refund Eligibility
Our refund policy allows refunds only in limited situations, including:
Your subscription cannot be activated because of a verified technical issue on our side.
Your order cannot be delivered after successful payment.
A duplicate payment was made for the same subscription.
Refund requests are generally not approved when:
Your IPTV subscription has already been activated and is functioning correctly.
Problems are caused by your internet provider, home network, VPN, device, or IPTV application.
You purchased the wrong subscription plan after activation.
You simply changed your mind after using the service.
Technical Support
Before requesting a refund, please contact our support team. Most streaming issues can be resolved through troubleshooting, account verification, or device configuration. Our team is committed to providing fast and effective customer support.
Refund Processing
If a refund is approved under this Refund Policy, the refund will be sent using the original payment method whenever possible. Processing times depend on your payment provider and may take several business days.
Subscription Activation
Once your IPTV subscription has been activated and delivered successfully, it is considered used. Activated subscriptions are generally non-refundable unless there is a verified service issue that cannot be resolved by our technical team.
Changes to This Refund Policy
VerboTV may update this Refund Policy periodically to reflect changes in our services, payment methods, or legal requirements. We recommend reviewing this page regularly to stay informed about our latest refund terms.